Notice & Guidelines
| General |
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We focus on capturing your most natural interactions, genuine emotions, and the special atmosphere of the day.
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As our photography style involves natural movement and interaction, we recommend comfortable outfits and footwear that allow you to move freely.
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Please keep in mind that your scheduled session time includes travel between locations, outfit changes, and preparation time.
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Please remember to prepare your own outfits, hair, makeup, and any special props you'd like to include.
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Kindly note that location-specific costs (such as entrance fees, parking, or permits) are not included in the package and will need to be covered by the client.
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Any request to change the agreed shooting location must be discussed with the photographer in advance. Additional fees may apply depending on the location and travel distance.
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As Melbourne's weather is notoriously changeable, various atmospheres can be created depending on the conditions of the day.
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We always strive to bring your vision to life, though certain requests that conflict with our core style, values, or safety (such as safety risks, disruptive behavior, or excessive exposure/skinship) may be politely declined.
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Please note that we currently do not offer wedding-day photography services.
| Filming Guide |
Snap Photography
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Our photography style focuses on natural movement and interaction.
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Your photographer will gently guide and direct you throughout the session, so you don't have to worry about a thing!
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If you have a specific concept or aesthetic in mind, feel free to share it with us before the shoot.
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Standard retouching includes skin refinement, temporary blemish removal and natural adjustments to facial and body lines.
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Extensive body reshaping, facial alterations, background removal, or compositing are not included in standard retouching.
Wedding Film
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We will happily chat with you in advance to plan your wedding film coverage and key moments based on your schedule.
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Please note that unexpected venue restrictions, lighting, or sound conditions outside our control can sometimes influence the final footage and overall look.
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For copyright compliance, soundtracks used in our wedding films are selected from licensed music platforms curated to match the emotional tone of your film.
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To ensure the highest quality and give each wedding the time and attention it deserves, we accept a limited number of wedding film bookings each month.
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When making an enquiry, please provide your preferred wedding date. We will review our filming and production schedule and confirm availability with you. Your booking will be finalised once the date has been confirmed and the booking process is complete.
| Booking |
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Your session is officially booked once we finalise the date, sign the contract, and receive your deposit.
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A 50% deposit is required to secure your chosen package and date.
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If the deposit isn't received within 7 days of confirmation, we may unfortunately need to open the date back up for others.
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The remaining balance is to be paid on the day of the shoot, right after the session.
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Two days before the shoot, we will send you an update with additional guidelines and weather forecasts.
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Sessions will proceed as scheduled in light rain. However, in the event of severe weather or heavy rain that makes shooting impossible, we will offer a one-time date change based on the photographer's schedule.
| Cancellation & Refund |
Cancellations and refunds are applied according to the following policy based on the remaining days until the shoot:
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14 days before the shoot: 100% refund of the deposit
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13 to 8 days before the shoot: 50% refund of the deposit
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Within 7 days before the shoot: Non-refundable
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No-show / Cancellation on the day: Non-refundable
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If the shoot cannot proceed due to circumstances beyond the photographer's control, including natural disasters, severe weather, or personal emergencies on the photographer's end (illness, accidents, family events, etc.), the client may choose between rescheduling or receiving a full refund.
| Data Delivery |
Snap Photography
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Package A final images will be delivered within 30 days of the photoshoot.
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Package B final images will be delivered within 14 days of the photoshoot.
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Family Snap final images will be delivered within 30 days of the photoshoot.
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All usable images are colour graded and delivered as JPG files.
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Raw files are not provided.
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Final retouched images are selected by the client and edited according to the selected package.
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Delays in selecting the final images may result in a corresponding delay to the final delivery date.
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Final images are delivered via an online gallery, which will remain available for 60 days.
Wedding Film
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The final deliverables and delivery timelines for each wedding film package are outlined in the relevant package details.
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Where pre-wedding photography is included, the edited photographs will be delivered within the stated timeframe following the photoshoot.
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Delivery timelines may occasionally change due to unforeseen circumstances or production requirements. Any significant changes will be communicated to the client.
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Final deliverables are delivered via an online gallery, which will remain available for 2 years.
Data Storage
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Online galleries remain active for 60 days (photography) or 2 years (film).
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Once this period passes, files may be permanently deleted and we may not be able to provide another copy.
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To keep your beautiful memories safe, we highly recommend backing up and storing your files safely as soon as you receive them.
| Copyright & Usage Rights |
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The copyright of all original photos and films remains with Love Letter Film.
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Clients are completely free to share and enjoy the files for all personal, non-commercial usage.
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Commercial use (advertisements, publications, or secondary use for profit) requires prior consultation and may incur additional fees.
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Permission for use of photographs/films on social media and in our portfolio will be confirmed separately during the booking process.
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If a client does not consent to portfolio or social media use, their photographs and films will not be publicly shared for promotional purposes without further permission.
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Where portfolio and social media usage has been approved, selected photographs and films may be featured on the Love Letter Film website, Instagram and other portfolio or promotional channels.